Before you join a session for the first time, we recommend carrying out a pre-call test for Android. Thereby, the setup and quality of your connection are being analyzed, as well as the hardware and software settings required.
Step 1: To perform the test, please click on “Pre-call Test” in your profile section (see Fig. 18) and subsequently select "Pre-call Test".
You will see a pop-up menu including the Pre-call Test button. (4)
Step 2: Thereafter the test is carried out automatically and the results will be displayed within a short time. (1)
The test will run automatically, and you will see the result in approximately one minute.
Check the Admin Panel with your admin if you have connection problems.
A note in the feedback form that you have successfully completed the test also helps us with the initial error analysis.
In case you would like to report a specific problem, you encountered during a session, it is advisable to carry out a precall test and forward the results to us.
